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Seb Burrell

About Me

Driven to always find the better, faster, more scalable technology to further a business' potential, I am always looking forward to the next challenge and creative solutions to problems. I possess an in-depth knowledge of current and future technology trends, specialising in the Office/Microsoft 365 product stack with the technical skill and experience to implement it effectively.


Strategic Innovation Consultant at Trustmarque

January 2024 - Present

  • Leading the strategic delivery of innovative solutions, particularly in the realm of Artificial Intelligence, to meet the evolving needs of our clients.
  • Spearheading the development of our AI go-to-market offerings, ensuring they align with both market trends and client objectives.
  • Collaborating closely with cross-functional teams to develop and refine our internal intellectual property, strengthening our market position and service offerings.
  • Serving as a key point of contact for our key clients, delivering expert advice and innovative solutions to complex challenges.
  • Guiding and mentoring teams to foster a culture of innovation and excellence within the organization.
  • Helping to deliver continuous improvement to Trustmarque internally to better add value to the services and quality of delivery to our clients.

Practice Lead - Business Applications at Trustmarque

April 2022 - January 2024

  • Leading the Business Applications team to deliver innovative, intelligent solutions to big and small business challenges.
  • Focusing on custom Power Platform and Dynamics-based solutions, but often including a wide range of Microsoft and other third-party services to achieve target outcomes.
  • Managing, leading, and growing the team in size and profitability for Trustmarque.
  • Providing personal development for team members, engaging with the technical community, and maintaining a healthy and flexible work/life balance.
  • Responsible for presales activities, product and service development, sales enablement, and process improvement.

Modern Workplace Customer Success Manager at Trustmarque

October 2018 - April 2022

  • Delivering better Modern Workplace outcomes for organisations of all sizes.
  • Providing innovative technical advice and designs to help organisations become more efficient, systems easier to use, and enabling flexible working at all levels of a business.
  • Delivering engaging, immersive, and interactive demonstrations of compelling Modern Workplace tools and building business cases for organisations to work smarter.
  • Working with the entire technology life-cycle, from end-user devices to AI and integrated automation solutions tailored to business needs.

Collaboration Support Analyst (Office 365 SME) at Sealed Air Corporation

October 2017 - July 2018

  • Consulting on and aiding the transition between the Google Apps suite and Office 365.
  • Planning governance, content management, and automation strategies.
  • Providing strategic guidance to management teams.
  • Designing and executing strategies in a global environment.
  • Providing training and guidance to other IT teams to deliver a secure and safe Office 365 experience.
  • Carrying out business analysis and proposing Office 365 solutions for automation and business efficiency.
  • Communicating effectively at any level to gather business requirements.
  • Liaising with Microsoft and other vendors to deliver solutions and accurate timeline estimates for features.

Cloud Solutions Specialist at Ajilon UK

June 2015 - October 2017

  • Specialising in providing advice, designing, and developing solutions built around the Office 365 platform.
  • Staying up to date with the latest roadmap updates for Office 365 to provide the greatest value-add from new features to clients.
  • Integral part of project delivery teams, designing solutions and producing proposals to client requirements.

IT Systems Administrator at Pope Woodhead & Associates Ltd

November 2013 - July 2015

  • Providing IT and systems support company-wide.
  • Researching and recommending new solutions to benefit the business including cloud services, virtualisation, and federated services.
  • Working closely with suppliers to deliver a high quality of service to the business.

IT Support Contractor at Sainsbury Laboratory Cambridge University

October 2013 - November 2013

Systems Administrator at AllTruck plc

March 2012 - June 2013

  • Monitoring, managing, and configuring Windows Server 2008 R2 and 2003.
  • Implementing and using network inventory software to create a database of machines and devices.
  • Active Directory management, group policy configuration, and logon script writing.
  • User support, both on the phone and in person.
  • Managing bespoke and common company software and phone systems.
  • Implementing and managing IT help desk for users to log tickets.
  • Completing an audit for Microsoft licensing.
  • Taking systems management responsibility for multiple depots.
  • Working closely with colleagues and suppliers to solve issues and complete projects.

Other Roles

May 2006 - July 2012


  • Artificial Intelligence (AI)
  • Strategic Consulting
  • Client Relations
  • Office/Microsoft 365
  • Technical Presales
  • Proof-of-Concept Development
  • Business Applications
  • Power Platform
  • Dynamics
  • Modern Workplace Solutions
  • Cloud Solutions
  • IT Systems Administration
  • Project Delivery
  • Technical Training


  • Exam 347: Enabling Office 365 Services
  • MCSA: Office 365 - Certified 2018
  • Exam 346: Managing Office 365 Identities and Requirements



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